Return Policy

Return Policy

Effective Date: August 13, 2024

1. Returns

1.1 Eligibility

You may return products purchased from Skyline Travel Express within 15 days of receipt. To be eligible for a return, the item must be in its original condition and packaging. Certain exceptions may apply based on the nature of the product.

1.2 Non-Returnable Items

Some items may not be eligible for return, including but not limited to:

  • Custom or personalized products.
  • Digital products or services once accessed or delivered.
  • Items marked as non-returnable at the time of purchase.

2. Return Process

2.1 How to Return

To initiate a return, please contact our customer service team at [email protected]. Provide your order number and reason for the return. We will guide you through the return process.

2.2 Return Shipping

You are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective item. Shipping costs are non-refundable.

2.3 Return Instructions

After contacting us, you will receive instructions on how to return the item. Please follow these instructions carefully to ensure a smooth return process.

3. Refunds

3.1 Processing Time

Refunds will be processed once we receive the returned item, typically within 15 business days. The refund will be issued to the original payment method.

3.2 Refund Amount

Refunds will cover the purchase price of the product, excluding any shipping and handling fees. If the item is returned in a condition other than how it was received, a partial refund may be issued.

4. Exchanges

Currently, we do not process exchanges directly. If you need a different product, please return the original item and place a new order for the replacement.

5. Damaged or Incorrect Items

If you receive a product that is damaged or incorrect, please contact us at [email protected] as soon as possible. We will arrange for a replacement or issue a refund as appropriate.

6. Contact Us

For any questions regarding our return policy or assistance with a return, please reach out to us:

Email: [email protected]

Thank you for your purchase from Skyline Travel Express. We value your business and are here to help with any issues you may encounter.